Payment Operations Specialist (m/f/d)
Berlin
Full-time
Permanent employee
Explore a new world of possibilities
HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!
Your future contribution
We are seeking a detail-oriented Payment Operations Specialist to join our team. In this role, you will support the day-to-day execution of payment operations, ensuring seamless transactions across multiple markets, payment service providers (PSPs), and currencies. You will work closely with internal teams to help resolve payment issues, support new feature rollouts, and improve operational workflows.
How you’ll add value
Support daily payment operations across multiple PSPs, currencies, brands, and markets.
Support efforts to streamline workflows and assist in the automation of reconciliation processes.
Monitor and support fraud detection processes; collaborate with fraud prevention teams/tools to mitigate risks.
Help manage and document chargeback disputes, contributing to maintaining chargeback ratios within acceptable thresholds.
- Collaborate with Product, Engineering, Customer Support, and Finance teams by:
Investigating and resolving day-to-day payment issues raised by internal teams or customers.
Providing input to improve payment flows, policies, and customer experience.
Testing and validating new payment features or system enhancements.
Ensuring operational readiness for new payment methods, PSP integrations, and process changes.
Maintain and update documentation, knowledge articles, and process guidelines for payment operations.
You’ll be successful in this role if you
Bachelor’s degree in Business, Finance, Economics, or related field, or equivalent experience.
1–3 years of experience in payment operations, financial operations, or related fields (preferably in fintech, e-commerce, or online marketplaces).
Familiarity with PSPs, payment gateways, and card processing.
Strong analytical and problem-solving skills with attention to detail.
Basic understanding of fraud prevention and chargeback processes.
Proficiency with Excel/Google Sheets and payment dashboards.
Strong communication and collaboration skills to work with cross-functional teams.
What we offer
Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.*
Competitive compensation: Market-aligned salary plus stock options for eligible roles.
Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days.
Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.
Relocation & visa support: Full visa sponsorship and relocation support for international hires joining our Berlin office.*
Growth & development: German classes, masterclasses, and cross-team mentoring.
Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion.
Wellbeing & fitness: Mental health support resources and subsidized sports memberships.
Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear.
Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact.
AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices.
Protect Yourself From Recruitment Scams
At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:
- All legitimate job opportunities are listed on our official Careers Page.
- Any communication from us will come from an @hometogo.com email address.
About us
HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.
Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, atraveo, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.
HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.
We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!