Technical Account Manager (m/f/d)

Permanent employee, Full-time · Berlin

Explore a new world of possibilities

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution
Bring in your expertise as well as your business and technical background in driving a cross-cultural engagement and interaction to work with both our business development and engineering teams and help our partners succeed on our platform. As we scale, seamless and effective integration of our vacation rental partners onto our website will be crucial for our ongoing success. As part of this business-critical, tech-driven partner team you will play a key role in our continued growth by applying your technical know-how and problem-solving ability to our post-integration processes.
How you’ll add value
  • Work closely with an agile development team that is based in Berlin and Lithuania to onboard new providers, as well as support and improve the performance of our existing providers.
  • Work across departments to prioritize daily operational work, new integrations and integration improvements based on business impact and technical feasibility.
  • Cooperate and communicate with providers directly to build a close relationship.
  • Manage our provider integrations through evaluating, coordinating and executing the integration process.
  • Offer first-class quality assurance and technical account management to support on all technical levels.
  • Act as a central interface between our business development and tech teams, ensuring internal alignment on all aspects of our partner integration.
  • Establish best practices and monitor technical performance metrics.
You’ll be successful in this role if you
  • Have at least 3 years of experience in a digital industry, preferably in travel.
  • Understand software development processes and can build productive working relationships with engineers.
  • Understand API documentations and how APIs function.
  • Have attention to detail and razor-sharp analytical skills that help you to quickly detect and resolve problems.
  • Are able to translate complex technical issues for non-technical audiences and also translate business requirements into technical specifications.
  • Have previous experience of working in an international/entrepreneurial team.
  • Have very strong organizational skills and the ability to align with multiple stakeholders and excellence in prioritization. 
  • Have a flexible mindset with the ability to handle constantly changing priorities.
  • Fluent in English, [German as a plus]
  • Have previous experience in API integration [Mandate].
  • Have previous experience with XML and JSON web services (as a plus)
  • Understand international payment systems (as a plus)
  • Experience in the travel industry especially vacation rental softwares (as a plus)
What HomeToGo offers
    • Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.

    • Culture driven by our Leadership Principles: entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team. 

    • Caring for the environment (proud to be a certified ClimatePartner and a part of the Leader for Climate Action community) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support). 

    • Attractive benefits package, including competitive compensation, visa sponsorship and relocation support. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, modern and centrally-located office, additional holidays, Travel Industry Card.

      Check out what your future colleagues have said about us on Glassdoor and Kununu!

About us
HomeToGo is the marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!
Your application!
Thank you for considering a career at HomeToGo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to recruiting@hometogo.de.

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