Customer Service Specialist (US)

Permanent employee, Full-time · Austin, TX, USA

Explore a new world of possibilities
At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us! 
Your future contribution

Bring your expertise to ensure we deliver a first-class Customer Service experience for travelers in the US and from abroad. As our product and market reach grows, we need to grow with it, and uphold a user experience which is superior to existing standards in the travel industry. With all the right technology in the background, we want you to be the human connection to our product and deliver effective solutions for travelers around the world.

All in all, it’s about people and with your help and passion for outstanding service we will build a state-of-the-art Guest Relations department at HomeToGo!

How you’ll add value
  • Provide new and current vacationers with amazing customer service across multiple platforms including phone, email and live chat.

  • Resolve customer, product, and service issues in a timely and effective manner.

  • Work proactively in collaboration with our partners to deliver high customer satisfaction.

  • Optimize our day-to-day work by understanding customer needs and recommending new processes, products, or services.

  • Utilize a CRM (Salesforce) to manage tickets and tasks.

  • Utilize a VOIP tool (TalkDesk) to interact with guests from around the world.

You’ll be successful in this role if you
  • Have native-level English language skills. Spanish language skills are a plus.

  • Bring experience in a service-oriented position.

  • Are comfortable helping customers navigate our product.

  • Have an empathetic personality with excellent communication skills.

  • Come with flexibility for customers and attention-to-detail.

  • Have a positive attitude and a strong focus on consumer happiness!

What HomeToGo offers
  • Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.
  • Culture driven by our Leadership Principles: entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team.
  • Caring for the environment (proud to be a certified ClimatePartner and a part of the Leader for Climate Action community) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support).
  • Attractive benefits package including competitive compensation, 401k with a company match, available plans for health, vision, and dental insurance, plus unlimited PTO. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, a modern and centrally-located office, and additional holidays.

Check out what your future colleagues have said about us on Glassdoor!
About us
HomeToGo is the marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!
Your application!
Thank you for considering a career at HomeToGo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to recruiting@hometogo.de.

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