Working Student (m/f/d) - [German speaking]

Working Student, Full or part-time · Berlin

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Explore a new world of possibilities
About Smoobu

Smoobu (www.smoobu.com) is a Berlin-based software-as-a-service company. We develop and distribute innovative vacation accommodation management software. Our goal is to make short-term rentals more profitable and efficient for our customers. We already help customers in 135 countries manage over 70,000 of their properties. To further strengthen our core market in the German-speaking region, we are looking for motivated colleagues to help us make Smoobu even more successful. You will meet international colleagues from over 12 nations. Smoobu is a 100% owned subsidiary of HomeToGo.
Your future contribution
As a working student in the Sales & Service team, you will support the team in the daily business. That means you will be in direct customer contact, mainly via email and chat, in exceptional cases via phone. You will bring a human component to our product and solve our customers' challenges through your consultative approach. Personal contact with our customers is very important to us. With your passion for exceptional service, we make our superior business development team even better!
How you’ll add value
  • You shape your daily work based on the needs of our customers, advising them on new processes, products or offerings to the best of your knowledge
  • You provide outstanding service through various channels and help our customers find their individual, optimal use of Smoobu
  • You solve customer problems in a targeted and fast way and thus ensure an optimal "sales experience" for our test users
  • You contribute with your experience to the expansion of our internal and external "knowledge base" where we collect training material for customers as well as for our own team.
You’ll be successful in this role if you
  • German is your native language and you are fluent in English
  • You enjoy interacting with people and preferably have experience in a customer facing role
  • Are comfortable helping our customers interact with our product
  • Are a natural "people person" and have excellent communication skills
  • Have a positive nature, enjoy your work and fit in well with our team!
  • You can ensure regular presence in our office in Prenzlauer Berg (coordinated remote work is of course possible)
What HomeToGo offers
  • Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.
  • Culture driven by our Leadership Principles: entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team. 
  • Caring for the environment (proud to be a certified ClimatePartner and a part of the Leader for Climate Action community) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support). 
  • Attractive benefits package, including competitive compensation, visa sponsorship and relocation support. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, modern and centrally-located office, additional holidays, Travel Industry Card.
Check out what your future colleagues have said about us on Glassdoor and Kununu!
About us
HomeToGo is the marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!
Explore a new world of possibilities
Über Smoobu

Smoobu (www.smoobu.com) ist ein in Berlin ansässiges Software-as-a-Service-Unternehmen. Wir entwickeln und vertreiben eine innovative Software zur Verwaltung von Ferienunterkünften. Unser Ziel ist es, für unsere Kunden die Kurzzeitvermietung profitabler und effizienter zu gestalten. Wir helfen bereits Kunden in 135 Ländern , über 70.000 Objekte zu verwalten. Um unseren Kernmarkt im deutschsprachigen Bereich weiter zu stärken, suchen wir motivierte Kollegen, die uns helfen, Smoobu noch erfolgreicher zu machen. Du triffst dabei auf internationale Kollegen aus über 12 Ländern. Smoobu ist eine 100%-ige Tochterfirma von HomeToGo.
Your future contribution
Stellenbeschreibung

Als Werkstudent im Sales & Service Team, wirst du das Team im täglichen Geschäft unterstützen. Das heißt, du wirst in direktem Kontakt zu den Kunden stehen, vor allem via E-Mail und Chat und in Ausnahmefällen per Telefon. Du bringst eine menschliche Komponente in unser Produkt und löst durch deinen beratenden Ansatz die Herausforderungen unserer Kunden. Persönlicher Kontakt zu unseren Kunden ist uns sehr wichtig. Mit deiner Leidenschaft für außerordentlichen Service machen wir unser überragendes Business Development Team noch besser!
How you’ll add value
  • Du gestaltest deine tägliche Arbeit anhand der Bedürfnisse unserer Kunden, berätst sie nach bestem Wissen zu neuen Prozessen, Produkten oder Angeboten
  • Du leistet herausragenden Service über verschiedenste Kanäle und hilfst unseren Kunden ihre individuelle, optimale Verwendung von Smoobu zu finden
  • Du löst Kundenprobleme gezielt und schnell und stellst somit ein optimales “Verkaufserlebnis” bei unseren Testnutzern sicher
  • Du trägst mit deiner Erfahrung zur Erweiterung unserer internen und externen “Knowledge Base” bei, auf der wir sowohl Lehrmaterial für Kunden, als auch für unser eigenes Team sammeln
You’ll be successful in this role if you
  • Deutsch ist deine Muttersprache und du sprichst fließend Englisch
  • Du hast Spaß dabei, mit Leuten zu interagieren, und hast bevorzugt bereits Erfahrung in einer Rolle mit Kundenkontakt sammeln können
  • Du fühlst dich wohl dabei, unseren Kunden beim Umgang mit unserem Produkt zu helfen
  • Du bist eine natürliche “People Person” und hast hervorragende Kommunikationsfähigkeiten
  • Du hast ein positives Wesen, Spaß an deiner Arbeit und du passt gut in unser Team!
What HomeToGo offers
  • Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.
  • Culture driven by our Leadership Principles: entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team. 
  • Caring for the environment (proud to be a certified ClimatePartner and a part of the Leader for Climate Action community) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support). 
  • Attractive benefits package, including competitive compensation, visa sponsorship and relocation support. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, modern and centrally-located office, additional holidays, Travel Industry Card.
Check out what your future colleagues have said about us on Glassdoor and Kununu!
Über uns
HomeToGo is the marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!
Your application!
Thank you for considering a career at HomeToGo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to recruiting@hometogo.de.

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